You can set a passcode / PIN to lock your rabbit r1. Follow the instructions below to change, disable, or reset your r1 passcode. If you forget your r1 passcode or want to change your current passcode, you can reset it by following the instructions below.

Note: This article only applies to the passcode for your r1 device. Instructions for resetting your rabbithole password are in another article.

how to change your r1 passcode

  1. Open the settings menu in one of the following ways:
    • From your r1's home screen, swipe up or scroll with the scroll wheel and select the settings card
    • You can also swipe down from the top of any screen to access the quick settings screen, and then tap the gear icon to open settings
  2. Select device → security → change passcode
  3. Enter your current passcode and tap the check mark to confirm
  4. Enter a new passcode between 4-8 digits in length and tap the check mark, then re-enter the new passcode again and tap the check mark to confirm

how to disable your r1 passcode

  1. Open the settings menu in one of the following ways:
    • From your r1's home screen, swipe up or scroll with the scroll wheel and select the settings card
    • You can also swipe down from the top of any screen to access the quick settings screen, and then tap the gear icon to open settings
  2. Select device → security → disable passcode
  3. Read the disclaimer and click continue
  4. Enter your current passcode and tap the check mark to confirm

how to reset your r1 passcode

Resetting your r1 passcode requires you to unlink your r1 from your rabbithole account, set up your r1 device again, and then relink it to your rabbithole account.

Note: This will remove photos and recordings from your device, but they will still be available in your rabbithole journal.

  1. On your phone, or computer, go to hole.rabbit.tech and log in to your rabbithole account
  2. Click the settings tab on the top right
  3. In the menu on the left, click r1
  4. Click unlink r1
  5. Read the warning, and click unlink device
  6. After your r1 is unlinked from your rabbithole account, it will restart. Follow the on-device instructions to set up your r1 device again.
  7. When you get to the activate screen, go to rabbithole to find the QR code to link your r1: rabbithole → settings → r1 → link r1
  8. Scan the QR code, and follow the rest of the on-device instructions on your r1

Tip: Refer to this article if you encounter any QR code activation issues.

other common questions

how can I reset the passcode if I bought my r1 from a third party?

For security reasons, the only way to reset or unlink a rabbit r1 is by having the previous owner either provide the passcode or log in to their account to manually unlink the device.

This measure is in place to protect our customers and their data.

In this situation, we advise getting in touch with the previous owner and asking them to unlink the r1 from their rabbithole account. Then you should be able to then link the device to your own rabbithole account.